Refund Policy
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This page is about money: when Plant Ink refunds an order, how much comes back, where it goes and how long it takes. The practical steps for sending a piece back are on the Returns & Exchanges Policy page. All amounts are in US dollars (USD). If a refund question is not answered here, write to support@plantink.shop and we will reply within 24 hours on business days.
Refunds at a glance
- Returned pieces: refunded within 7 days of receiving the return.
- Return window: 60 days, for any reason, personalised plates included.
- Cancelled orders: cancel within 24 hours of ordering for a refund of the full amount paid.
- Where the money goes: back to the payment method used at checkout, or to store credit if you prefer.
- Store credit: never expires.
- Return postage: paid by us, so nothing is deducted for it.
When a refund is due
There are four situations in which Plant Ink sends money back.
- You returned a piece. Any piece can be returned within 60 days for any reason. Once the return reaches us, the refund follows within 7 days.
- You cancelled in time. An order cancelled within 24 hours of being placed is refunded in full.
- Something was wrong. A print flaw, damage in transit or a wrong piece is put right with a replacement or a refund under the 60-day policy. The choice between the two is yours.
- An exchange cost less. If you swap a piece for one with a lower price, the difference is refunded.
A parcel that seems late or lost is handled case by case. If tracking has not moved or the parcel seems late, email us and we will help; where a refund is the right outcome, it follows the same rules as on this page.
How long a refund takes
| Situation | The clock starts when | Refund issued | Amount |
|---|---|---|---|
| Return of a piece within 60 days | The return parcel reaches us | Within 7 days | The full price paid for the returned piece |
| Order cancelled within 24 hours | We confirm the cancellation by email | Within 7 days | The full amount paid for the order |
| Flawed, damaged or wrong piece, refund chosen | We agree the outcome with you by email | Within 7 days | The full price paid for the affected piece |
| Exchange for a lower-priced piece | The return parcel reaches us | Within 7 days | The price difference |
“Within 7 days” is the time we take to send the money. After that, the bank or payment service behind your payment method needs its own time to show the amount on your statement. That part is outside our hands and differs from one provider to the next. When we issue a refund we email you the same day, so you know the date it left us and the amount. If you cannot see it after a reasonable wait, send that email to your payment provider as a reference, and write to us if they cannot find it.
Where the money goes
Refunds go back to the payment method used at checkout. We cannot send a refund to a different card, a different account or a different person, and we do not refund by cheque or cash. This protects you as much as it protects us: nobody who gets hold of an order number can redirect your money.
If you would rather not have the money returned, for example because you already know which plate you want next, choose store credit. Store credit is issued for the same amount, is tied to your email address and never expires. Tell us which you prefer when you start the return; if you say nothing, we refund to the original payment method.
The methods of payment available to you are shown at checkout. The Payment Methods page explains how payment works on this site.
What is refunded
Pricing at Plant Ink is simple, which keeps refunds simple. Delivery is free to the United States, Canada, Australia and New Zealand, so there is no shipping charge to keep back or to refund. We do not collect sales tax at checkout, so no tax line appears on the refund. Return postage is paid by us through the free return label, so nothing is deducted for it. What you paid for the piece is what you receive back.
The size add-ons are part of the price. A 2XL or 3XL costs $2 more than the base size, a 4XL or 5XL costs $4 more, and a 15 oz mug costs $3 more than the 11 oz. If you return a 4XL sweatshirt, the refund includes the $4.
The three personalised plates carry no add-on price for the name or garden name, and they are refunded like any other piece.
Duties or import taxes charged by a destination country, where they apply, are set and collected under that country’s rules and not by Plant Ink. Whether they can be reclaimed after a return depends on those rules; contact us if you are unsure and we will tell you what we know.
A worked example
A tea drinker orders two pieces in one checkout: the Spider Plant Illustration Mug in the 15 oz size and the Prayer Plant Illustration Mug in the 11 oz size. The 15 oz costs $3 more than the 11 oz. The order total is the two prices added together, with free delivery and no tax line.
When the parcel arrives, the 15 oz turns out to be larger than expected for a morning cup. The customer emails us the order number and asks to return the 15 oz Spider Plant mug for a refund. The Prayer Plant mug is not part of the return. We reply with a free return label. The mug is wrapped, boxed and posted.
The parcel reaches us on a Tuesday. We email to confirm, and the refund of the full price paid for the 15 oz mug, the $3 size add-on included, is issued within 7 days of that Tuesday, to the payment method used at checkout. The amount paid for the other mug is untouched. Had the customer asked for an exchange to the 11 oz Spider Plant mug, the new mug would have been printed and sent free of charge and the $3.00 difference refunded in the same period.
Partial refunds
A partial refund is a refund of part of an order, and it happens in two ordinary ways. First, you return some pieces from an order and not others, as in the example above: only the returned pieces are refunded, each at the price you paid for it. Second, an exchange leaves a difference in your favour, as when a sweatshirt is swapped for a tee or a 15 oz mug for an 11 oz. In both cases the email we send on the day of the refund lists the pieces and the amount, so the figure on your statement can be matched to it. We never reduce a refund without telling you why, and we never apply a partial refund where you asked for a full one without your agreement in writing.
We ask that returned pieces come back in the condition they arrived in, tried on indoors and not worn out to the garden. If a returned piece reaches us in a clearly different state, we will write to you about it before doing anything with the refund.
Refunds for cancelled orders
You can cancel within 24 hours of ordering. Email us with the order number, we confirm the cancellation in writing, and the full amount paid is refunded within 7 days of that confirmation. Nothing is held back, because nothing has been printed or sent.
After 24 hours the order may already be on the print table. Write to us anyway, and if printing has not begun we will still stop it. If it has, the order continues to you and the 60-day return policy applies once it arrives. The Cancel or Change an Order page covers this in detail, including changes that do not involve a refund at all, such as a corrected address or a corrected collector’s line.
Keeping your own record
Three emails tell the whole story of a refund, and it is worth keeping them together until the amount shows on your statement. The first is the order confirmation, which lists each piece, its size and colour and the price you paid. The second is our message confirming that the return parcel reached us or that the cancellation went through. The third is the refund email, sent the day the money leaves us, with the amount and the pieces it covers. If you ever need to raise the matter with your payment provider, those three messages contain every date and figure they will ask for. If any of them is missing from your inbox, look in the spam folder first and then write to us with the order number; we can send the details again.
Refunds are always issued in US dollars, the currency you were charged in. If your card or account is held in Canadian, Australian or New Zealand dollars, your provider converts the amount at its own rate on the day it processes the refund, so the figure in your local currency may differ slightly from the figure on the day you paid.
Gift orders
When a gift is returned for a refund, the money goes to the person who paid, through the payment method they used. If you are the recipient and would rather keep the matter between you and us, ask for an exchange or for store credit in your own name. Store credit never expires, so there is no pressure to choose a replacement quickly.
Refund or replacement for a faulty piece
When a piece arrives with a print flaw, damaged or different from what was ordered, email us with the order number and a photo. We will put it right with a replacement or a refund under the 60-day policy, and you decide which. A replacement is printed in 1-3 business days and delivered free in 7-14 business days, like any order. A refund is issued within 7 days of our agreeing the outcome with you. The photo is used only to handle your report and is deleted 30 days after delivery.
Payment disputes
If a charge from Plant Ink looks wrong on your statement, or a refund you expected has not appeared, please write to us first. In nearly every case the answer is a date or a reference number that we can send you the same business day. Opening a dispute with a bank or payment service before contacting us usually freezes the amount while the provider investigates, which tends to make the money slower to return, not faster.
You keep every right your payment provider and your local consumer law give you. Nothing on this page limits them. We only ask for the chance to fix a problem directly, since we answer within 24 hours on business days.
Short answers about refunds
Is there any fee taken from my refund?
The refund for a returned piece is the full price you paid for it. Return postage is on us.
Can I have the refund on a different card?
No. Refunds go to the payment method used at checkout, or to store credit.
Can I change store credit back into money later?
Please choose between store credit and a refund when you start the return. If your situation changes, write to us and we will look at it with you.
Do personalised pieces get a full refund?
Yes. They follow the same 60-day policy and the same refund timing as every other piece.
I returned two pieces in separate parcels. When am I refunded?
Each refund is issued within 7 days of that parcel reaching us, so the two amounts may arrive on different days.
Contact us about a refund
Write to support@plantink.shop with your order number and the email address used at checkout. We reply within 24 hours on business days, by email only. Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. Related pages: Returns & Exchanges Policy, Cancel or Change an Order, Shipping & Delivery and the Help Center.