Help Center

Last updated: November 14, 2026

How this page is arranged

The Help Center is sorted by situation, not by policy name. Find the heading that describes where you are, read the few lines under it, and follow the link to the page that holds the full answer. Every support and policy page on plantink.shop can be reached from here.

If you are in a hurry, the five quick answers come first. If none of the situations fits, the last section tells you how to write to us so that one email is enough.

Five quick answers

Is there a plant in the parcel?

No. Plant Ink sells printed apparel and gifts with botanical illustrations. We do not sell live plants, seeds, cuttings or soil.

I spelled the name wrong. Is it too late?

Not if you ordered less than 24 hours ago. Email us the order number and the corrected line written out in full. See Cancel or Change an Order.

When will it arrive?

Allow 1-3 business days for printing and 7-14 business days in transit. We do not guarantee a delivery date. See Shipping & Delivery.

Can I send it back?

Yes, within 60 days, with a free return label, personalised plates included. See the Returns & Exchanges Policy.

Which size should I order?

Measure a garment you own and compare. The Size Guide shows how.

Before you order

You are choosing a plate

Each design is a numbered plate that names its plant by common name and botanical name. The Plate notes block on every product page says what the drawing shows. To browse by where the plants live, use the five ranges: Houseplant Tees, Sweatshirts & Hoodies, Garden Tees, Aprons, Totes & Mugs and Personalized Plates. The shop page shows all twenty together, and About Us explains what a plate is.

You are choosing a size

Adult apparel runs S to 5XL in a unisex fit. Sizes 2XL and 3XL add $2; 4XL and 5XL add $4. Mugs are 11 oz or 15 oz, and the larger adds $3. Tote bags and the apron are one size. The Size Guide covers how to measure a garment you own, how to choose between two sizes, and what to do when the gift is a surprise.

You want a name on it

Three plates take text: the Monstera tee (a collector’s line and a name, up to 22 characters), the Sweet Pea sweatshirt (a garden name, up to 24 characters) and the Nasturtium garden apron (a name or garden name, up to 20 characters). A live preview shows the line as you type. No proof is sent and we print exactly what you type. There is no extra charge. The FAQs answer the usual questions about wording.

You are buying a gift

Enter the recipient’s address at checkout. Personalised plates have an optional gift note for the packing slip. If you are counting back from a date, add printing and transit days together and leave a margin; delivery dates are not guaranteed.

You are ordering as a group

There is no minimum and no group form. Each person in a garden club or plant-swap group places their own order in their own size.

Just after you order

You picked the wrong size or colour

A shopper who wanted the Moss colour but picked Soil should write at once. Within 24 hours of ordering we can change a size or a colour. Email the order number, the plate, and the old and new values. Full steps are on Cancel or Change an Order.

The text on a personalised plate is wrong

The same 24-hour window applies. Send the corrected line in full, exactly as it should be printed, on its own line in the email.

The delivery address is wrong

Email the order number and the complete correct address within 24 hours of ordering.

You want to cancel

You can cancel within 24 hours of ordering. Once a cancellation is confirmed, the refund follows the Refund Policy.

The 24 hours have passed

The route is now a return. You have 60 days to send the piece back with a free return label, and you can order the version you wanted.

While the parcel is on its way

You want to see where it is

Enter your order number and checkout email on the Order Tracking page. That page also explains what each order status means.

It seems to be taking a long time

Count business days: 1-3 for printing, then 7-14 in transit. If tracking has not moved or the parcel seems late, email us and we will help.

You are outside the US

We deliver to Canada, Australia and New Zealand as well as the US, with the same free shipping. Duties and import taxes depend on the destination country’s rules; contact us before ordering if you are unsure. The parcel holds printed goods only, with no plant material. Details are on Shipping & Delivery.

After it arrives

There is a print flaw, damage, or it is the wrong item

Email support@plantink.shop with the order number and a photo. We will put it right with a replacement or a refund under the 60-day policy. Photos sent for such a report are deleted 30 days after delivery.

It does not fit, or you changed your mind

You have 60 days to return it. We send a free return label; please send the parcel soon after you receive the label. The Returns & Exchanges Policy describes the process step by step.

You are waiting for a refund

Refunds are issued within 7 days of our receiving the return. The Refund Policy explains how the money is returned and what store credit is. Store credit never expires.

You think a plant name or drawing is wrong

Tell us the plate number and what you see. We name each plant with care and want to know if something looks mistaken.

Money and checkout

How to pay

The payment methods available for your order are shown at checkout. The Payment Methods page explains how payment works here. Never send card details by email.

Prices, currency and tax

Prices are in US dollars. Sales tax is not collected at checkout. Shipping is free with no minimum, so the product price plus any size add-on is the order total.

Checkout shows an error

Try once more, then email us with the time of the attempt and the message you saw. Do not include card numbers.

Your account and your data

Signing in and past orders

Your orders and saved addresses are on the account page. If you cannot sign in, use the password reset link there. To look up a single order without signing in, use the Order Tracking page with the order number and checkout email.

What we keep and why

The Privacy Policy explains what information we collect when you order or write to us, how it is used, and how to ask about it.

The rules of buying here

The Terms of Service are the formal terms for using the site and placing an order. They are governed by the laws of Nevada.

Designs, names and rights

You want to use a Plant Ink illustration

The illustrations are original designs made for Plant Ink. The Intellectual Property Policy sets out what is and is not allowed.

You believe something here infringes your copyright

The DMCA page explains how to send a notice and what it must contain.

What you may type on a personalised plate

A personal name or the name of your own garden. Please do not enter brand names or trademarks.

Every support page in one table

A worked example, start to finish

Here is how the pages fit together for one order. A tea drinker orders Plate No. 19, the Spider Plant Illustration Mug, in 11 oz on a Monday. That evening they decide the 15 oz would suit a longer morning better. Because it is still within 24 hours, they email the order number and ask for the 15 oz, knowing it adds $3; the Cancel or Change an Order page covers that step.

The mug is printed within 1-3 business days. They follow it on the Order Tracking page while it spends 7-14 business days in transit. It arrives, and it is what they ordered. If it had arrived with a print flaw, one email with the order number and a photo would have started a replacement or a refund under the 60-day policy. If they had simply changed their mind, the Returns & Exchanges Policy would have given them a free return label, and the Refund Policy would have told them to expect the refund within 7 days of our receiving the mug.

Five pages, one order, and at no point a phone call.

Words you will see on this site

A few terms come up on product pages and in our emails. They are simple, but it helps to have them in one place.

• Plate. One numbered design, Plate No. 1 to Plate No. 20.
• Plate notes. The block on a product page that gives the plate number, the common name, the botanical name and a line on what the drawing shows.
• Collector’s line. The line of text on a personalised plate that carries your name or garden name.
• Printed to order. Nothing is printed until you check out, which is why printing takes 1-3 business days and why the change window is 24 hours.
• Business days. Weekdays, not counting weekends or public holidays. Printing, transit and reply times are all counted this way.

When none of this fits

Write to support@plantink.shop. We reply within 24 hours on business days. To make one email enough, include:

• your order number, if you have one, and the email used at checkout;
• the plate number or product name;
• what happened, in a sentence or two;
• what you would like us to do;
• a photo, if the question is about how something looks.

The Contact Us page has example messages, and Submit a Ticket opens an email with the subject line prepared for you.