FAQs

A plate is one Plant Ink design. In old botanical books each full-page illustration was called a plate and given a number, and we number ours the same way, from Plate No. 1 to Plate No. 20. Each plate carries one original illustration, the plant’s common name and its botanical name. The product page repeats all three in a block called Plate notes. The About Us page explains the idea in full.

No. Plant Ink sells printed apparel and gifts only: tees, a long sleeve, sweatshirts, a hoodie, tote bags, a garden apron and mugs. We do not sell live plants, seeds, cuttings or soil, and none are ever packed in a parcel. A product named after a plant, such as the Hoya Illustration T-Shirt, is a T-shirt printed with an illustration of that plant.

Each plate names the plant it shows, by common name and by botanical name, both on the artwork and in the Plate notes on the product page, so you can check it against the plant you know before you buy. If you think a name or a drawing is wrong, email support@plantink.shop with the plate number and tell us what you see. We would rather hear about it than leave it standing.

Common names vary from place to place, and one name can cover several plants. The botanical name, written as genus and species in italic, points to one plant. The Golden Pothos plate reads Epipremnum aureum; the String of Hearts plate reads Ceropegia woodii. For someone who keeps plants, that second line is often the part that makes the piece worth wearing.

Yes. They are original illustrations made for Plant Ink and printed on each product. We do not use brand names, trademarked plant series or cultivar trade names on a plate, only species names and plain common names. Our Intellectual Property Policy covers how the designs may and may not be used.

By where the plants live. Houseplant Tees sit on the sill, Sweatshirts & Hoodies on the shelf, Garden Tees in the bed, Aprons, Totes & Mugs at the bench, and Personalized Plates at the gate. All twenty plates are listed together on the shop page.

The range is twenty plates at present. You are welcome to email us the plant you would like to see, with its botanical name if you know it. We read every suggestion, though we cannot promise that a particular plant will become a plate or say when.

Three. Plate No. 1, the Monstera Illustration T-Shirt with Your Name, takes a collector’s line and a name of up to 22 characters. Plate No. 11, the Sweet Pea Illustration Sweatshirt with Your Garden Name, takes a garden name of up to 24 characters. Plate No. 17, the Nasturtium Illustration Garden Apron with Your Name, takes a name or garden name of up to 20 characters. The other seventeen plates are printed as shown.

One of three: From the garden of, Grown by, or From the windowsill of. You pick the wording from a list and then type the name that follows it. The preview on the product page shows the finished line as you type.

No. No proof is sent. The live preview on the product page is your check, and we print exactly what you type: the same capital letters, the same apostrophes, the same spacing. Read the line once more before adding the piece to your cart.

Yes, if you tell us within 24 hours of ordering. Email support@plantink.shop with your order number and the corrected line written out in full, exactly as it should be printed. A collector who typed “From the garden of Margueritte” and noticed 40 minutes later is well inside the window. The Cancel or Change an Order page has the details.

No. There is no add-on price for the name or garden name on any of the three personalised plates. The price shown on the product page is the price of the piece with your text on it.

Each personalised plate has an optional gift note of up to 140 characters. It is placed on the packing slip only. It is not printed on the garment or the apron.

Yes. Personalised plates have the same 60-day returns as everything else, with a free return label, and the refund is issued within 7 days of our receiving the return. See the Returns & Exchanges Policy.

Please use a personal name or the name of your own garden. Do not enter brand names, trademarks or anything that belongs to someone else. Our Terms of Service set out what is acceptable.

Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, in a unisex fit. Mugs come in 11 oz and 15 oz. Tote bags and the garden apron are one size.

Sizes 2XL and 3XL add $2 to the price; 4XL and 5XL add $4. The 15 oz mug adds $3 over the 11 oz mug. The price updates on the product page when you select the size.

Measure a garment you already own and like, laid flat, and use it as your reference. The Size Guide explains how to measure chest width and body length and how to decide between two sizes. If you are between L and XL and want room to reach across a raised bed, the guide walks through that choice.

The care label in each garment lists its fabric and care. Follow that label.

Return it within 60 days using the free return label, and order the size you want. The refund for the returned piece is issued within 7 days of our receiving it.

To the United States, Canada, Australia and New Zealand only. Orders ship from the USA.

Shipping is free to all four countries, with no minimum order.

Each order is printed to order in 1-3 business days. Transit then takes 7-14 business days to the US, and 7-14 business days to Canada, Australia and New Zealand. The Shipping & Delivery page sets this out by country.

No. We do not guarantee delivery dates. If you are counting back from a date, add 1-3 business days of printing to 7-14 business days in transit, count business days only, and order with room to spare.

Enter your order number and checkout email on the Order Tracking page. If tracking has not moved or the parcel seems late, email us and we will help.

The parcel contains printed apparel or gifts only. There are no live plants, seeds, cuttings or soil in it.

Duties and import taxes depend on the destination country’s rules. Contact us before ordering if you are unsure.

Yes, within 24 hours of ordering. Email us with the order number and what you want changed: a size, a colour, an address, the text on a personalised plate, or the whole order. See Cancel or Change an Order.

60 days. That covers every product, including the three personalised plates.

We do. We send a free return label, including when you have simply changed your mind. Please send the parcel soon after you receive the label.

Within 7 days of our receiving the return. The Refund Policy explains how the money is returned. If you choose store credit instead, it never expires.

Email support@plantink.shop with your order number and a photo. We will put it right with a replacement or a refund under the 60-day policy. Photos you send for a report like this are deleted 30 days after delivery.

The payment methods available for your order are shown at checkout. The Payment Methods page explains how payment works on this site.

US dollars, for every country we deliver to.

Sales tax is not collected at checkout.

Please never do that. We will not ask for card numbers or payment passwords by email. Payment is made at checkout only.

Yes. Enter their address as the delivery address at checkout. On a personalised plate you can add a gift note of up to 140 characters, which goes on the packing slip.

Choose the plant they talk about most, or the place they spend their time: a windowsill of houseplants points to Houseplant Tees, a vegetable patch to Garden Tees. If neither is clear, a piece with their name or their garden’s name on it, from Personalized Plates, does not depend on knowing their favourite plant. A daughter ordering the Sweet Pea sweatshirt with “Nana June’s Herb Patch” needs to know only the name of the patch.

There is no minimum and no group form. Each member places their own order in their own size and colour, and each order is printed and sent separately. Six members of a community garden can each order the Tomato Illustration T-Shirt this way.

No. The gift note travels on the packing slip only. The text printed on the piece is the collector’s line, the name or the garden name you typed in its own field.