Cancel or Change an Order

Last updated: November 14, 2026

Every Plant Ink piece is printed after you order it, so there is a short stretch between checkout and the print table when an order can still be stopped or corrected. This page explains how long that stretch is, how to use it and what happens when it has passed. It applies to every order placed on plantink.shop. To cancel or change an order, write to support@plantink.shop with your order number as soon as you can.

Why the window is 24 hours

We print to order in 1-3 business days, and the first of those days can begin the morning after you check out. Once a plate has been printed onto a garment in your size and colour, with your wording on the collector’s line, it cannot be unprinted. The 24 hours after checkout are the period in which we can be sure nothing has happened yet. Inside that period a cancellation costs you nothing and a correction is a matter of editing the order.

The 24 hours run from the time on your order confirmation email. Weekends are no exception to the count: an order placed on Saturday afternoon can be changed until Sunday afternoon. We read and answer email within 24 hours on business days, so the time your message reaches our inbox is what matters, not the time we reply. If you write at hour 23, you are inside the window even if our answer arrives on Monday.

How to ask

1. Find your order number. It is in the subject line and the first lines of the order confirmation email.
2. Write to us at support@plantink.shop, ideally by replying to the confirmation email so that we see the order and your checkout address at once.
3. Say exactly what should happen. “Cancel order 1234” or “Order 1234: change the Hoya Illustration T-Shirt from M to L, same colour” is all we need.
4. For a wording change, type the new text exactly as it should be printed, with the capitals and punctuation you want. We copy it letter for letter.
5. Wait for our confirmation. A change or cancellation is complete when we confirm it by email. Until then, do not place a second order to replace the first, or you may end up with both.

Orders cannot be edited from your account page, and we have no telephone line. Email is the one channel, which also means every change is in writing for both of us.

What can be changed

Where a change lowers the total, the difference is refunded to the payment method used at checkout within 7 days of our confirming the change. Where it raises the total, we email you about the difference before anything is printed.

If the name is spelled wrong

This is the change we are asked for most, and the one where the 24 hours matter most. We print exactly what you type and do not send a proof before production. The product page shows a live preview while you type, and the cart repeats your text, but a slip is easy to miss when you are looking at the drawing.

Picture a hoya collector ordering the Monstera Illustration T-Shirt with Your Name as a gift. She chooses “From the garden of” and types the name, checks out and goes back to watering. Forty minutes later the confirmation email is open on her phone and the collector’s line reads “From the garden of Margueritte”, with a letter too many. She replies to the confirmation: “Order number in the subject. Please change the name to Marguerite, one t.” That email is inside the 24 hours by a wide margin. We correct the order, confirm by email with the new wording written out, and the tee is printed with the right name. Nothing is charged and nothing is delayed.

The limits still apply to a corrected text: up to 22 characters for the name on the Monstera tee, up to 24 characters for the garden name on the Sweet Pea sweatshirt and up to 20 characters for the name or garden name on the Nasturtium garden apron. Spaces and apostrophes count as characters.

Changing a gift order

Gift orders are changed in the same way, with one extra point to watch. The confirmation email goes to the person who paid, not to the recipient, so the person who paid is the one who can ask for a change. A daughter in Ohio orders the Sweet Pea Illustration Sweatshirt with Your Garden Name for her grandmother, types “Nana June’s Herb Patch” and picks a size by guesswork. That evening her mother tells her the size is one too small. She replies to the confirmation email with the order number and “change M to L, wording stays the same”, well inside the 24 hours. We edit the order and confirm it. The garden name is 22 characters with its spaces and apostrophe, inside the limit of 24, so nothing else needs attention.

If the recipient’s address was the thing that changed, for instance because the gift should go to the house and not to the allotment, send the full new address in the same way. A gift note can be reworded too, up to 140 characters; it is printed on the packing slip and never on the piece.

Cancelling the whole order

Within 24 hours of ordering you can cancel for any reason. Write to us with the order number, and we confirm the cancellation by email. The full amount paid is refunded within 7 days of that confirmation, to the payment method used at checkout. Delivery was free and no tax was collected, so the full amount is simply the price of the pieces. If you would rather hold the amount for another plate later, ask for store credit; it never expires. More on how refunds reach you is on the Refund Policy page.

You do not need to explain why. People cancel because a relative bought the same gift, because they found the Rubber Plant Illustration Hoodie after ordering the tee, or because they ordered twice by accident when the page was slow. If it was a double order, tell us which of the two to cancel.

After 24 hours

Once 24 hours have passed, the order may already be in print. Please write to us anyway. If printing has not started, we will still make the change or stop the order. If it has, we will tell you so, and the order continues to the delivery address.

That is not the end of your options. When the parcel arrives, the 60-day return policy applies to every piece, personalised plates included. You can exchange it for another size, colour or wording, take store credit or ask for a refund, and the return label is free. The steps are on the Returns & Exchanges Policy page. A refund for a returned piece is issued within 7 days of our receiving the return.

Please do not refuse the parcel at the door as a way of cancelling. A refused parcel travels back slowly and without the tracking a return label gives, and the return process is quicker for everyone.

After the parcel has left

When you receive the shipping email, the parcel is with the carrier and the order itself can no longer be changed. Two things can still be done. If the address turns out to be wrong, email us with the order number at once and we will tell you what options exist for that parcel. If you have simply changed your mind, wait for the delivery and start a return. Printing takes 1-3 business days and transit takes 7-14 business days, so there is no long wait before the return route opens. You can follow the parcel on the Order Tracking page.

When Plant Ink cancels an order

It is rare, but sometimes we have to cancel an order ourselves. The reasons are practical ones:

• the delivery address is outside the United States, Canada, Australia and New Zealand, or cannot be delivered to, and we could not reach you to correct it;
• the text typed for a personalised plate uses a brand name, a trademark or wording we will not print, as described in our Intellectual Property Policy;
• a piece cannot be produced in the size or colour ordered, and you prefer a refund to an alternative;
• a clear pricing or listing error on the site affected the order.

In each case we email you first with the reason and, where one exists, a way to keep the order going. If the order is cancelled, the full amount paid is refunded within 7 days of the cancellation.

Short answers

Can I change an order by placing a new one?

Please do not. Email us about the first order and wait for our confirmation; otherwise both may be printed.

Can I add a piece so that everything arrives together?

Within 24 hours, yes: tell us the piece, size and colour and we will email you about the difference. After that, a new order is simpler, and delivery is free either way.

I ordered late on Friday. Is Monday too late?

The 24 hours are counted from the confirmation email, weekends included. Write to us as soon as you notice, whatever the day, because the time your email arrives is the time that counts.

Can someone else cancel my order for me?

We act on requests that come from the checkout email address, or that quote the order number together with that address.

Will a change delay my order?

A change made within 24 hours does not add to the 1-3 business days of printing.

Contact us

Write to support@plantink.shop with your order number and the change you need. We reply within 24 hours on business days, by email only. Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. Related pages: Refund Policy, Returns & Exchanges Policy, Shipping & Delivery and the FAQs.