Payment Methods

Last updated: November 14, 2026

This page explains how paying for a Plant Ink order works: where you see the ways to pay, which currency you are charged in, what the total is made of, what happens if a payment does not go through and how money comes back to you. It applies to every order placed on plantink.shop. If something about a payment is unclear, write to support@plantink.shop; we reply within 24 hours on business days.

Where you see the ways to pay

The checkout page is the one place that shows the payment methods available for your order. It lists them after you have entered your delivery details and before you confirm anything, so you always know how you can pay before you commit. We do not publish a list of payment brands on this page or in the footer of the site, because the checkout is the accurate source: what it shows is what you can use.

If the checkout shows no way to pay that suits you, or no payment option at all, do not try to work around it. Write to us and tell us what you saw. We do not take orders by email, by bank transfer arranged in a message, by cash, cheque or money order sent in the post, or through any link sent to you by someone other than this site’s own checkout.

Currency and what the total is made of

Every price on plantink.shop is in US dollars, and your payment is taken in US dollars. If your card or account is held in Canadian, Australian or New Zealand dollars, the provider behind it converts the amount at its own rate and may add its own conversion fee. That rate and any such fee are set by your provider, not by Plant Ink, and we do not see them. The figure in your local currency can therefore differ a little from an online currency converter.

The total itself has few parts.

So the amount you pay us is the sum of the prices of the pieces in your cart. The cart shows that sum before checkout, and the checkout repeats it before you confirm. For orders delivered outside the United States, duties and import taxes depend on the destination country’s rules; they are not part of the amount you pay us. Contact us before ordering if you are unsure. More on delivery is on the Shipping & Delivery page.

A total, worked through

A gardener between sizes decides that room to reach across a raised bed matters more than a neat fit, and puts the English Lavender Illustration T-Shirt in the cart in 2XL. The product page shows the tee’s base price; choosing 2XL adds $2, and the price on the page changes as the size button is pressed. She adds the Foxglove Illustration Tote Bag, which comes in one size at one price. The cart now lists two lines, the tee at its 2XL price and the tote, with delivery shown as free. At checkout the same two lines appear again with the same total, no tax line, and the payment methods available for the order. The amount she confirms there is the amount charged. Nothing is added afterwards.

When you are charged

Payment is taken when you place the order at checkout. Because each piece is printed to order, printing in 1-3 business days begins from a paid order, and we do not hold unpaid orders or reserve pieces. As soon as the payment goes through you receive an order confirmation email with the order number, the pieces, the sizes and colours, any wording you typed for a personalised plate and the amount paid. Keep that email; it is the reference for everything that follows, from tracking to returns.

If no confirmation email arrives within the hour, check the spam folder, and then write to us with the name and email address you used. Please do not simply order again: if the first payment did go through, you would be charged twice. A duplicate order is easy to fix if you tell us within 24 hours, as explained on the Cancel or Change an Order page, but it is easier still to avoid.

If a payment does not go through

When a payment is declined, no order is created and nothing is printed. The decision to decline is made by your bank or payment provider, and the checkout usually receives only a short message without the reason. The common causes are ordinary ones:

• a typing slip in the card number, expiry date or security code;
• a billing address or postcode that does not match the one your bank holds;
• a daily limit, or a block on online or foreign-currency purchases, which is frequent for customers outside the United States paying in US dollars for the first time;
• an extra confirmation step from your bank that timed out or was closed before it finished;
• insufficient available funds at that moment.

Check the details and try once more. If it is declined again, contact your bank or provider, since they can see the reason and we cannot. If you see a pending amount on your statement for an order that the site says failed, it is normally a temporary hold placed by your bank that it releases on its own schedule. Write to us with the date, the amount and the email address you used, and we will confirm whether any order or payment exists on our side.

Keeping your payment details safe

Enter payment details only on the checkout page of plantink.shop, reached from your own cart on this site. Check that the address bar shows plantink.shop and a secure connection before you type anything.

Plant Ink will never ask you for a full card number, a security code, a banking password or a one-time code by email. Our only support channel is email at support@plantink.shop; we do not telephone customers, we have no social media accounts and we do not send payment links in messages. If you receive a call, a text or an email that claims to be from Plant Ink and asks for payment details or for payment outside the checkout, do not answer it, and forward it to us if you can.

Please do not put card details in an email to us, even to be helpful. We do not need them to find your order; the order number and checkout email are enough. How we handle the personal information we do hold is described in the Privacy Policy.

Store credit

Store credit is an amount held for you at Plant Ink in place of a refund, when you choose it. It is tied to your email address and never expires. People choose it when they return a gift and do not want the money to go back to the giver, or when they already know that another plate is next on the list and see no reason to move the money out and in again.

To use store credit, write to us with the pieces, sizes and colours you want and the email address the credit is held under, and we will tell you how to apply it. If the new order costs more than the credit, the remainder is paid at checkout in the usual way. If it costs less, the balance stays as store credit until you use it.

How refunds reach you

Refunds go back to the payment method used at checkout. A refund for a returned piece is issued within 7 days of our receiving the return. An order cancelled within 24 hours of being placed is refunded in full within 7 days of our confirming the cancellation. After we issue a refund, your bank or provider needs its own time to show it on your statement, and we email you on the day the refund leaves us so that you have the date and amount.

We cannot refund to a different card, account or person. The full rules, with a timing table, are on the Refund Policy page, and the steps for sending a piece back, with the free return label, are on the Returns & Exchanges Policy page.

Paying for a gift or for a group

You can pay for an order that is delivered to somebody else. Enter your own details where the checkout asks about the payer and the recipient’s address for delivery. The order confirmation, with the amount, goes to your email address and not to the recipient. The packing slip in the parcel carries the gift note if you added one to a personalised plate.

For a garden club or a plant-swap group there is no group invoice and no minimum. Each member can order and pay for their own piece in their own size, or one person can put every piece in a single cart and pay once. We cannot split one order across several payments, so if members want to pay separately, separate orders are the way to do it. Delivery is free in both cases.

Short answers about paying

Can I pay in my own currency?

Every charge is taken in US dollars. Your provider converts the amount if your account is in another currency.

Is there a surcharge for any way of paying?

Plant Ink adds no surcharge. The total at checkout is the total we charge.

Do you offer payment in instalments?

Only the methods shown at checkout are available.

Can I get an invoice or receipt?

The order confirmation email is your receipt. If you need the details sent again, write to us with the order number.

Why is there no tax on my order?

We do not collect sales tax at checkout. Any duties or import taxes for deliveries outside the United States depend on the destination country’s rules.

Contact us about a payment

Write to support@plantink.shop with your order number, or, if no order was created, the date, the amount and the email address you used. Never include card details. We reply within 24 hours on business days, by email only. Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. The Help Center and the FAQs cover the questions that are not about money.