Privacy Policy
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This Privacy Policy is the record of what Plant Ink learns about you when you visit plantink.shop or order one of our plates, what we do with it, how long it stays with us and how you can see it, correct it or have it removed. Plant Ink is located at 10835 Flying Nell Ct, Las Vegas, NV 89141, US. We sell printed apparel and gifts with original botanical illustrations, and we run a small, plain shop: one checkout, one support address and no advertising machinery behind it. Any privacy question goes to support@plantink.shop, and we reply within 24 hours on business days.
At a glance
- We collect what the checkout, your account and the personalisation fields need, and nothing beyond that.
- The name you type for a collector’s line, a garden name or a gift note is used to print and pack your order. It is not used for anything else.
- Payment details are handled by the payment provider shown at checkout. We do not see or store full card numbers.
- Photos you send us to report a print flaw are deleted 30 days after delivery.
- We do not sell or rent personal information, and we do not claim to run analytics, advertising or newsletter tools.
- Support is by email only. To see, correct or delete your information, write to support@plantink.shop.
1. Who this policy covers
This policy covers everyone who browses plantink.shop, creates an account, places an order or emails us. It applies whether you are in the United States, Canada, Australia or New Zealand, which are the four countries we ship to, or reading from somewhere else. It covers the website and our support mailbox. It does not cover other websites you may reach from a link in an email or a tracking page; those have their own policies.
Throughout this page, “we” and “us” mean Plant Ink, and “personal information” means anything that identifies you or could reasonably be linked to you: a name, an email address, a delivery address, an order number tied to your name.
2. What we collect, field by field
We would rather show the list than describe it loosely. The table below names each kind of information, where it comes from and why the shop needs it.
| Information | Where it comes from | Why we need it |
|---|---|---|
| Name, email address, billing and delivery address | You type it at checkout or in your account | To take the order, send the confirmation and tracking emails, and deliver the parcel |
| Phone number, if the checkout asks for one | You type it at checkout | Passed with the delivery details so the parcel can be delivered; we do not call or text you for marketing |
| Order contents: plate, colour, size, quantity, price paid | Your cart | To print and send the right piece, and to handle a return or refund later |
| Personalisation text: collector’s line wording and name, garden name, apron name | The fields on the three personalised product pages | To print the piece exactly as typed |
| Gift note, up to 140 characters | The optional field on personalised product pages | Printed on the packing slip only |
| Account login: email and a password stored in protected form | You create an account | So you can sign in and see past orders and saved addresses |
| Messages and any attachments you email to support | Your email | To answer you and put a problem right |
| Photos of a print flaw or a damaged parcel | Attached to a support email | To see what went wrong; deleted 30 days after delivery |
| Technical details: IP address, browser and device type, pages requested, date and time | Sent automatically by your browser | To serve the pages, keep the cart working and protect the site from abuse |
2.1 What you type for a personalised plate
Three of our pieces carry your own words. On the Monstera Illustration T-Shirt with Your Name you choose the collector’s line wording and type a name of up to 22 characters. On the Sweet Pea Illustration Sweatshirt with Your Garden Name you type a garden name of up to 24 characters. On the Nasturtium Illustration Garden Apron with Your Name you type a name or garden name of up to 20 characters. That text travels with the order so it can be printed, and it appears in your cart, your order confirmation and your order history. We print exactly what you type and send no proof beforehand.
If the name belongs to someone else, such as “Nana June’s Herb Patch” on a gift, you are giving us that name on their behalf. Please type only what is needed for the print. A first name or a garden name is enough; there is no reason to put a full address or a date of birth on a sweatshirt.
2.2 What we do not collect
We do not ask for government identity numbers, dates of birth, or information about health, religion or politics. We do not buy marketing lists or enrich your details from outside databases. We do not keep full card numbers or security codes; those are typed into the payment provider’s form, not into ours.
2.3 Information from others
The payment provider shown at checkout tells us whether a payment went through, and may pass a few limited details such as the payment type, so the order can move to printing. Delivery services pass back tracking events for your parcel. That is the whole of what reaches us from third parties.
3. How we use it
- To fulfil your order. Printing to order in 1-3 business days, sending the parcel, and emailing you the confirmation and tracking details.
- To answer you. When you write about a size, a spelling, a late parcel or a return, we read the order and reply within 24 hours on business days.
- To handle changes, returns and refunds. A change or cancellation within 24 hours of ordering, a return inside the 60-day window, and a refund within 7 days of receiving the return all require us to look up the order and the payment.
- To keep the shop safe and lawful. Spotting fraudulent orders, protecting the site from attack and keeping the records that accounting law requires.
- To keep your account working. Signing you in and showing your order history and saved addresses.
We do not use your information to build advertising profiles, and we do not send marketing emails from a newsletter tool. The emails you receive from us are about your order or are replies to a message you sent.
Where the law asks for a legal basis, ours are simple. We use order and delivery details to perform the contract you made by ordering. We use technical and security information because we have a legitimate interest in a working, safe shop. We keep order records because the law requires business records. Where something would need your consent, we ask first.
4. Who sees it
Your information is shared only with the services that make an order possible, and each receives only the part it needs.
| Recipient | What they receive | Purpose |
|---|---|---|
| The payment provider shown at checkout | The payment details you enter with them, the order total and your billing details | Taking the payment and, later, returning a refund to the same method |
| Our print and fulfilment partner | The plate, colour, size, personalisation text, gift note and delivery address | Printing the piece and packing the parcel |
| Delivery services | Recipient name, delivery address and, where required, a contact detail | Carrying the parcel and reporting tracking events |
| Website hosting and email services | The data stored on or passing through the site and our mailbox | Running the website and the support address |
| Authorities, where the law requires it | Only what a valid legal request covers | Meeting a legal obligation |
We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising. If Plant Ink were ever sold or merged, customer records would pass to the new owner under the same commitments described here, and we would post a notice on this page.
5. Cookies
The site sets the cookies an online shop cannot work without: one that remembers what is in your cart, one that carries you through checkout, and one that keeps you signed in if you have an account. A cookie may also remember small preferences, such as a dismissed notice. These are essential cookies; without them the cart empties between pages and checkout fails.
We do not claim to run analytics or advertising cookies. You can clear or block cookies in your browser settings at any time. If you block the essential ones, browsing still works but ordering will not.
6. How long we keep it
| Information | Kept for |
|---|---|
| Photos sent for a print-flaw or damage report | Deleted 30 days after delivery |
| Order records, including personalisation text and the amounts paid | As long as tax and accounting law requires business records to be kept |
| Account details | Until you ask us to close the account |
| Support emails | While they are useful for resolving your request or a later question about the same order |
| Store credit balances | For as long as the credit exists; store credit never expires |
| Technical logs | A short period for security and troubleshooting |
When information is no longer needed for the reason it was collected, we delete it or strip it of anything that identifies you.
7. How it is protected
Every page of plantink.shop is served over an encrypted HTTPS connection, including the cart, the checkout and your account. Payment details are entered with the payment provider shown at checkout and are not stored on our site. Access to order records is limited to the people who need them to print, send and support your order. Account passwords are stored in protected form, not as readable text.
No website can promise perfect security. If something goes wrong that affects your information and the law requires us to tell you, we will tell you by email. You can help by choosing a password you do not use elsewhere and by never sending card numbers or passwords in an email to support. We will not ask for them.
8. Your choices and rights
Depending on where you live, the law may give you the right to know what we hold about you, to have it corrected, to have it deleted, to receive a copy, to object to or limit certain uses, and to withdraw a consent you gave. We extend the same courtesy to every customer regardless of where they live, within what the law lets us do.
To make a request, email support@plantink.shop from the address linked to your order or account and say what you would like: a copy, a correction or a deletion. Because we must not hand one person’s records to another, we may ask a question or two to confirm it is you. We respond within the time the law requires, and our ordinary reply time is within 24 hours on business days.
- Correction. A misspelled delivery name or an old address can be fixed in your account, or by email. A correction to the text printed on a personalised piece is an order change and follows Cancel or Change an Order: it is possible within 24 hours of ordering.
- Deletion. We can close your account and remove what we are not required to keep. Order records that accounting law requires stay for the required period and are then removed.
- No penalty. We do not treat you differently, change a price or refuse an order because you used one of these rights.
9. Children
The shop is meant for adults buying for themselves or as a gift. It is not directed to children under 13, or under 16 where local law sets that age, and we do not knowingly collect their personal information. A child’s first name typed onto a gift by an adult, for instance on a garden-name sweatshirt for a grandparent, is treated as personalisation text for that order and nothing more. If you believe a child has given us personal information directly, write to us and we will delete it.
10. Visitors outside the United States
Plant Ink is based in Nevada and ships from the USA. If you order from Canada, Australia or New Zealand, your information is processed in the United States and possibly in other countries where our service providers operate. Privacy law there may differ from the law where you live. When personal information is transferred, we rely on the safeguards the law requires for that transfer.
11. Changes to this policy
If our practices change, for example when a payment provider is connected or a new tool is added, this page changes first. The date at the top shows the latest revision. A change that materially affects how we use information already collected will be announced with a notice on the site or by email.
12. Contact
For any privacy question or request, email support@plantink.shop. You can also write to Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. Related pages: Terms of Service, Payment Methods, Returns & Exchanges and Contact Us.