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\nA ticket at Plant Ink is an email. There is no form to fill in, no account to create and no queue number to quote: you write to support@plantink.shop, a person reads it, and you get a reply within 24 hours on business days. This page makes that email quick to write. Each topic below has a link that opens a new message with the subject line already filled in, followed by a short list of what to put in the body so that one reply is enough.
\nChoose the line closest to your situation. The link opens your email program with the subject set; add your order number after it if you have one. If your device does not open an email program, copy the address and the subject by hand. The wording does not need to be exact.
\n| What you need | \nOpen a ticket | \nPut this first in the message | \n
|---|---|---|
| Fix a name or garden name you typed | \nSpelling fix | \nThe text as it should read, letter for letter | \n
| Change a size, colour or address | \nChange my order | \nWhat it is now and what it should become | \n
| Cancel an order | \nCancel my order | \nThe order number and the email used at checkout | \n
| Ask where a parcel is | \nWhere is my parcel | \nThe last tracking update you can see, and its date | \n
| Report a print flaw or damage | \nPrint flaw or damage | \nA photo of the whole piece and a close photo of the problem | \n
| Report a wrong item | \nWrong item received | \nWhat you ordered, what arrived, and a photo | \n
| Start a return or exchange | \nReturn or exchange | \nWhich piece, and whether you would like a refund, another size or store credit | \n
| Ask about a refund | \nRefund question | \nThe date you sent the return, if you have sent one | \n
| Get help choosing a size | \nSize help | \nThe plate you are looking at and the size you usually wear | \n
| Ask about a plate or a plant name | \nQuestion about a plate | \nThe plate number or product name | \n
| Ask about payment or checkout | \nPayment or checkout | \nWhat you saw on screen, in words. No card details | \n
| Privacy request | \nPrivacy request | \nWhether you want a copy, a correction or a deletion | \n
| Copyright or other rights concern | \nIP concern | \nThe page address and the right you rely on | \n
| Anything else | \nGeneral question | \nYour question, in a sentence or two | \n
Four things let us find you without writing back to ask.
\nYou do not need to be formal or long. Three plain lines with those four facts beat a long message without them.
\nEvery piece is printed to order, and printing begins soon after checkout. That is why changes and cancellations are possible within 24 hours of ordering and not after. If your ticket is about a spelling, a size, a colour, an address or a cancellation, send it as soon as you notice and use the matching subject line above so it is recognised at once.
\nA worked example. A hoya collector orders the Monstera Illustration T-Shirt with Your Name, chooses “From the garden of” and types “Margueritte”. Forty minutes later the confirmation email arrives and the extra letter is obvious. The right ticket is short: subject “Spelling fix” with the order number, and in the body, “The name should read Marguerite, with one t. Everything else stays the same.” Typing the corrected text exactly as it should print matters, because we print exactly what you type and send no proof first. The full rules are in Cancel or Change an Order.
\nGive the corrected wording on its own line, with the capitals, spaces and apostrophes as you want them. Say which piece it belongs to: the collector’s line on the Monstera tee holds up to 22 characters, the garden name on the Sweet Pea sweatshirt up to 24, and the name on the Nasturtium garden apron up to 20. If the collector’s line wording should change too, name the one you want: From the garden of, Grown by, or From the windowsill of.
\nTell us the size or colour on the order and the one you would like. If you are still deciding, the Size Guide explains how to compare with a garment you already own. Someone between L and XL who wants room to reach across a raised bed can simply say so and ask what we would suggest; we will answer plainly, without promising a particular fit.
\nWrite the full corrected address as it should appear on the label, including the country. We ship to the United States, Canada, Australia and New Zealand only.
\nCount first: printing takes 1-3 business days and transit takes 7-14 business days, and weekends are not business days. Order Tracking shows the current status. If tracking has not moved or the parcel seems late, email us and we will help. Include the last tracking event you can see and the delivery address, so we can check that both are right. A grower in Brisbane waiting on a sweatshirt might also ask whether anything in the parcel needs declaring: it is printed apparel, and no live plants or seeds are in any Plant Ink parcel. See Shipping & Delivery.
\nAttach two photos: one of the whole piece laid flat, and one close enough to show the problem. For a wrong item, include the packing slip if you still have it. Say whether you would prefer a replacement or a refund. We will put it right with a replacement or a refund under the 60-day policy. Photos sent for this purpose are deleted 30 days after delivery.
\nYou have 60 days, and return postage is paid by us with a free return label. Tell us which piece is coming back and what you would like in exchange for it: a refund, a different size or colour, or store credit, which never expires. We reply with the label and the steps. Please send the parcel soon after you receive the label. The process is set out in the Returns & Exchanges Policy.
\nRefunds are made within 7 days of our receiving the return. If you are writing to ask where one is, tell us the date you handed the return over and, if you have it, its tracking reference. The Refund Policy covers where the money goes.
\nIf a garden club or a plant-swap group is ordering the same plate, each member places their own order in their own size; there is no minimum and no group form. If a question applies to all of the orders, one person can write on behalf of the group and list the order numbers.
\nThese are the shape of message that can be answered in a single reply. The names and details are examples.
\nSubject: Size help before ordering. “I am looking at Plate No. 12, the Tomato Illustration T-Shirt, as a gift. He usually wears an XL and likes his shirts loose for working in the beds. Would you go XL or 2XL?” Nothing else is needed. There is no order yet, so there is no order number to give.
\nSubject: Change my order, with the order number. “I ordered the Golden Pothos Illustration T-Shirt in Soil, size M, about two hours ago. I meant to choose Moss. Same size, same address. Could you switch the colour?” The message says what the order holds now, what it should hold, and shows it is still inside the 24-hour window.
\nSubject: Print flaw or damage, with the order number. “The Purple Coneflower Illustration Tote Bag arrived today for our plant-swap table. There is a pale streak through the botanical name. Two photos attached. I would like a replacement if possible.” Two photos, the piece named, and the outcome wanted.
\nIn each case the reply can go straight to the answer, because nothing has to be asked first.
\nHow we handle what you do send is described in the Privacy Policy.
\nYour message arrives in the support mailbox and is read by a person. We reply within 24 hours on business days. A message sent on a weekend or a public holiday is answered on the next business days, in the order received.
\nThe reply comes to the address you wrote from, so check that folder, including spam or promotions, before writing again. If you need to add something, reply on the same email thread so the whole conversation stays in one place; a second new message on the same subject can cross with our answer.
\n| Step | \nWhat happens | \n
|---|---|
| You send the email | \nIt reaches the support mailbox. There is no automatic queue number; your order number is the reference | \n
| We read it | \nWe look up the order and read what you have asked for | \n
| We reply | \nWithin 24 hours on business days, with the answer or with one question if something is missing | \n
| We act | \nA change within the 24-hour window, a return label, a replacement or a refund, as the relevant policy provides | \n
| You confirm | \nIf anything still looks wrong, reply on the same thread | \n
Some questions have a full answer waiting. The FAQs cover the short ones. The Help Center sorts every support page by situation. Order Tracking shows where an order is. If none of those settles it, write; a ticket is never the wrong choice.
\nSupport at Plant Ink is by email only. There is no phone line and no chat window. Post can be sent to Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US, but email is much faster and is the only route for anything inside the 24-hour change window. The Contact Us page has the same details in one place.
\nReady to write? Open a support ticket.
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