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\nThis page explains how a Plant Ink order travels from the print table to your door: how long printing takes, how long the parcel is in transit, what delivery costs, which countries we send to and what to do when something on the way does not look right. It applies to every order placed on plantink.shop. If your question is not answered here, write to support@plantink.shop. We answer by email only and reply within 24 hours on business days.
\nPlant Ink sells printed apparel and gifts that carry original botanical illustrations: t-shirts, a long sleeve t-shirt, sweatshirts, a hoodie, tote bags, a garden apron and mugs. Each design is a numbered plate with the plant’s common name and botanical name on the artwork. The plant itself is not part of the order. Parcels contain printed apparel and gifts only, with no live plants, seeds, cuttings or soil. That matters most to growers in Australia and New Zealand, where anything living or able to grow is looked at closely at the border. A Golden Pothos Illustration T-Shirt is a t-shirt with a drawing of Epipremnum aureum on it and nothing more.
\nInside the parcel you will find the pieces you ordered and a packing slip. If you added a gift note on one of the three personalised plates, the note is printed on the packing slip, not on the garment. Prices are not something we can remove from customs paperwork where a destination country requires a declared value.
\nNothing sits on a shelf waiting for you. Every piece is printed after you check out, which is why a tee can carry your own collector’s line and why we can offer each plate in sizes S to 5XL. Printing takes 1-3 business days. Business days are Monday to Friday; an order placed on a Saturday or Sunday starts its first business day on Monday.
\nDuring those 1-3 business days the order shows as Processing on the Order Tracking page. When the parcel leaves, the status changes and we email you the tracking details. The first 24 hours after checkout are also your window to cancel or change the order; the Cancel or Change an Order page explains how.
\nAn order with several pieces is printed as one job where possible. Sometimes pieces are finished at different moments, for example a mug and a sweatshirt, and they may then travel in separate parcels. You are not charged anything extra when that happens, and each parcel gets its own tracking details.
\nDelivery is free to all four countries we serve. There is no minimum order, no coupon and no surcharge for heavier pieces such as the hoodie. The cost you see at checkout for shipping is $0.00 USD.
\n| Destination | \nShipping cost | \nPrinting | \nTransit | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
The estimated total is simply the printing time added to the transit time. These are estimates, not guaranteed dates. Weather, public holidays, customs checks and busy carrier weeks can add time that neither you nor we control.
\nMany orders are gifts for the gardener in the family, and the question behind them is always the same: will it be there in time? We do not promise a delivery date, for Mother’s Day, for a birthday or for the end-of-year holidays. What we can give you is the arithmetic.
\nTake the day you need the parcel in hand and count back 17 business days: 3 for printing at the slow end and 14 for transit at the slow end. Weekends do not count. If that lands you on a date that has already passed, the gift may still arrive in time, since many parcels move faster than the slow end of the range, but you would be relying on luck rather than on the estimate. In that case a note in a card, telling the recipient that a Tomato Illustration T-Shirt is on its way, is the honest fallback.
\nGardeners plan by stage rather than by calendar page, and it works for parcels too. If you want a Kitchen Herbs Illustration T-Shirt for seed-starting season, order it while the seed catalogs are still on the table, not the week the trays go under the lights.
\nWe deliver to street addresses in the United States, Canada, Australia and New Zealand. Checkout will not accept a delivery address in any other country, and we cannot arrange delivery elsewhere by email. If you live outside these four countries and want to send a gift to someone inside them, you can: enter your own details for billing and the recipient’s address for delivery.
\nPlease enter the address exactly as the local postal service writes it, including the unit or apartment number, the state, province or region and the full postcode. For rural deliveries, where the plot name matters more than a house number, add the detail a driver would need in the second address line. If your usual address is a post office box or a parcel locker, email us before ordering and we will tell you whether we can deliver there.
\nOrders ship from the USA. For delivery inside the United States no customs step applies. Parcels to Canada, Australia and New Zealand cross a border, and each of those countries sets its own rules for imported goods. Duties and import taxes depend on the destination country’s rules; contact us before ordering if you are unsure, and we will tell you what we know about your destination.
\nPlant Ink does not collect sales tax at checkout. The price on the product page plus free delivery is the amount you pay us.
\nA grower in Brisbane once asked the question many Australian and New Zealand customers have in mind: does a String of Hearts Illustration Sweatshirt need a biosecurity declaration? The sweatshirt is printed apparel. The drawing of Ceropegia woodii on the chest is ink on fabric, and there is no plant material, seed or soil anywhere in the parcel. The contents are described on the shipping paperwork as printed apparel or printed gifts, which is exactly what they are.
\nWhen your order leaves, we send a shipping email to the address you used at checkout. It contains the tracking details for the parcel. If the order was split, you receive one email per parcel. You can also look up the order at any time on the Order Tracking page with your order number and checkout email.
\nTracking does not always update every day. It is normal for a parcel to show no movement for a few days while it travels between sorting centres, and for an international parcel to go quiet while it waits its turn at the border. A quiet stretch inside the 7-14 business day transit window is usually nothing to worry about.
\nIf tracking has not moved or the parcel seems late, email us and we will help. Send your order number and tell us what the tracking page shows. We will look at the parcel’s history with the carrier and write back within 24 hours on business days with what we found and what happens next.
\nIf tracking says delivered but there is nothing at your door, check with the people you live with and with neighbours, look in the places a driver might leave a parcel out of the weather, and then email us with the order number. We will take it from there.
\nIf the parcel arrives damaged, or a piece inside has a print flaw, send us the order number and a photo of the problem. We will put it right with a replacement or a refund under our 60-day policy. The photo is used only to handle your report and is deleted 30 days after delivery. The full process is on the Returns & Exchanges Policy page, and the money side is on the Refund Policy page.
\nAn address typed in a hurry is the most common reason a parcel goes astray. You can correct it within 24 hours of ordering: reply to your order confirmation email, or write to support@plantink.shop with the order number and the full corrected address. After 24 hours the order may already be printed and packed, and we may not be able to change the label. Email us anyway, since we will always try.
\nIf a parcel comes back to us because the address could not be found or nobody collected it, we will email you to agree what to do next. Please do not refuse a delivery as a way of returning an order; the return process on the Returns & Exchanges Policy page is quicker and comes with a free return label.
\nThere is no minimum and no group form. When six members of a community garden each want the Tomato Illustration T-Shirt in their own size, each person places their own order and each parcel goes to that person’s address, free. If one member would rather collect everything and hand it out at the next work morning, a single order with six pieces to one address works just as well. Either way the printing time is the same 1-3 business days.
\nGifts can be sent straight to the recipient. Use their address for delivery and yours for billing. If the gift is one of the personalised plates, the optional gift note on the product page (up to 140 characters) is printed on the packing slip.
\nNo. There is one delivery method to each country, and it is free. We would rather give you an honest range than sell a faster service we cannot stand behind.
\nOnce the parcel is with the carrier we cannot edit the label. Email us with the order number and we will tell you what options exist for that parcel.
\nWe send to the United States, Canada, Australia and New Zealand only.
\nUsually. If pieces are finished at different times they may travel separately, at no cost to you, each with its own tracking details.
\nWhat happens to an unattended parcel depends on the local carrier. If you know you will be away for the whole delivery range, consider sending the order to an address where somebody can receive it.
\nWrite to support@plantink.shop with your order number and, if the question is about a parcel on the move, what the tracking page currently shows. We reply within 24 hours on business days. Support is by email only. Our postal address is Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US; please do not send returns there without writing to us first, as the return label we send you carries the correct return address. The Help Center lists every support page by situation, and the FAQs have short answers to the questions we hear most.
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