Last updated:
\nThis page is about the process of sending something back to Plant Ink or swapping it for another size or colour: who can return, what to write to us, how the free return label works and what you can choose in exchange. It covers every piece we sell, including the three personalised plates. For how and when the money comes back, see the Refund Policy. Questions go to support@plantink.shop; we reply within 24 hours on business days.
\nEverything. A t-shirt, the long sleeve, a sweatshirt, the hoodie, a tote bag, the garden apron and either mug can be returned within 60 days. You do not need to give a reason that satisfies us. “The Moss looked different on my screen” is a reason. So is “it was a gift and she already has a hoya tee”.
\nThe three personalised plates follow the same rule. The Monstera Illustration T-Shirt with Your Name, the Sweet Pea Illustration Sweatshirt with Your Garden Name and the Nasturtium Illustration Garden Apron with Your Name are printed with the words you typed, and they can still be returned within 60 days like any other piece. We print exactly what you type and do not send a proof, so please read the live preview on the product page before you check out; but if the piece arrives and you are not happy with it, the return process below applies.
\nWe ask one thing: send the piece back in the condition you would hope to receive it in. Try a garment on indoors, by all means. A sweatshirt that has spent an afternoon at the potting bench has been used rather than tried.
\nThat is the whole process. You do not need the original packaging, though it is often the easiest thing to reuse. Fold garments flat, wrap a mug so it cannot knock against anything, and put a note with your order number inside the parcel in case the label is damaged on the way.
\nFor a change-of-mind return, including a size or colour that did not suit, Plant Ink pays the return postage. The label arrives by email as a file you can print, or show on a phone where the local post office or drop-off point accepts that. The same applies when the reason is our mistake or a flaw. In no case do you pay to send a piece back to us with the label we provide.
\nPlease use our label and not a postage service you buy yourself. The label carries the correct return address and lets us see the parcel moving toward us. If you are in Canada, Australia or New Zealand, the label and instructions we send are for your country; tell us where the parcel will be posted from if it differs from the delivery address on the order.
\nIf the label does not arrive within 24 hours on a business day, look in your spam folder, and then write to us again. Email filters are not kind to messages with attachments.
\nAn exchange is a return with a replacement attached. Tell us in your first email what you would like to receive: the same plate in another size or colour, or a different plate altogether. Like every Plant Ink order, the replacement is printed to order in 1-3 business days and delivered free in 7-14 business days.
\nIf the piece you want costs more, for example a 2XL in place of an XL, or a sweatshirt in place of a tee, we will email you about the difference. If it costs less, the difference goes back to you as described in the Refund Policy.
\nHere is how a typical size exchange goes. You garden in a raised bed and ordered the Sunflower Illustration T-Shirt in L. It fits standing up, but when you reach across the bed it pulls across the shoulders, and you would rather have XL. You email us the order number and write “L to XL, same colour”. We reply with the return label. You post the L, and the XL is printed and sent to the same address. If you are between two sizes again next time, the Size Guide explains how to compare against a garment you already own.
\nA colour exchange works the same way. Suppose you wanted the Moss colour of the Golden Pothos Illustration T-Shirt but picked Soil from the swatches by mistake. If you notice within 24 hours of ordering, the faster route is the Cancel or Change an Order page, since we can change the order before it is printed. If the tee has already arrived, write to us for an exchange.
\n| Situation | \nWhat to email us | \nReturn postage | \nWhat you can choose | \n
|---|---|---|---|
| Size is too small or too large | \nOrder number, the piece, the size you want | \nFree label from us | \nExchange, store credit or refund | \n
| Colour is not what you expected | \nOrder number, the piece, the colour you want | \nFree label from us | \nExchange, store credit or refund | \n
| Change of mind or unwanted gift | \nOrder number and the piece | \nFree label from us | \nStore credit or refund | \n
| Name or garden name not as you wanted | \nOrder number and what should have been printed | \nFree label from us | \nExchange with the new wording, store credit or refund | \n
| Print flaw, damage or wrong piece | \nOrder number and a photo of the problem | \nFree label from us if a return is needed | \nReplacement or refund | \n
Sometimes the problem is not a change of mind. A tote ordered for the plant-swap table arrives with a smear across the purple coneflower. A parcel holds a mug in the wrong size. A sweatshirt arrives with a different plate from the one on the order. In any of these cases, email us with the order number and a photo, and we will put it right with a replacement or a refund under the 60-day policy.
\nThe photo helps us understand what went wrong, and it is the only reason we ask for it. A clear picture of the whole piece and a closer one of the problem are enough. We use customer photos only to handle the report, and they are deleted 30 days after delivery. Our Privacy Policy explains how we handle your information more generally.
\nPlease report a flaw or a wrong piece within the 60-day return window, and as soon as you notice it. The sooner we hear, the easier it is to trace what happened.
\nThe collector’s line is the part of a plate that carries your words: “From the garden of”, “Grown by” or “From the windowsill of” followed by a name of up to 22 characters on the Monstera tee; a garden name of up to 24 characters on the Sweet Pea sweatshirt; a name or garden name of up to 20 characters on the Nasturtium apron. The product page shows a live preview as you type, and the cart repeats the text. We print it exactly as typed, letter for letter, capital for capital.
\nIf you spot a slip, the timing decides the route. Within 24 hours of ordering, write to us and we will correct the wording before printing; that is a change, not a return, and it is covered on the Cancel or Change an Order page. After the piece has been printed, the 60-day return policy still applies: you can return it for an exchange with the corrected wording, for store credit or for a refund.
\nIf you received a Plant Ink piece as a gift and want a different size, write to us with whatever you have: the order number from the packing slip, or the name and email of the person who ordered. We will send the return label to you. An exchange goes to your address. A refund goes back to the original payment method, which belongs to the giver; if you would rather not involve them, store credit in your name is the quiet alternative, and it never expires.
\nThe 60-day window, the free return label and the three choices are the same in every country we deliver to. Only the practical details differ: where you drop the parcel off and what the label looks like. Tell us in your first email which country you are posting from and we will send the instructions that fit. A return parcel holds the same thing the delivery did, printed apparel or a printed gift, so there is nothing living in it to declare. Because an international return travels further, allow it more time to reach us before you expect our confirmation email.
\nKeep the receipt or drop-off confirmation until the return is settled. When the parcel reaches us we email you to confirm it. From there, the refund is issued within 7 days of receiving the return; store credit and exchange orders are set up in the same period. The Refund Policy describes what is refunded and how it reaches you.
\nIf the return parcel seems to have gone quiet on its way to us, email us with the order number. The label is ours, so we can look into it from our side.
\nIf the order was placed less than 24 hours ago, you do not need a return at all. Write to us and we will cancel or change it before printing. Details are on the Cancel or Change an Order page.
\nNo. Any clean packaging that protects the piece will do.
\nYes. Tell us which piece in your email and the label will cover it.
\nYes, within the same 60 days. Wrap it so it cannot knock against the box.
\nIf the second size is still not right, write to us and we will sort it out together.
\nNo. One email with the order number starts the process.
\nWrite to support@plantink.shop with your order number and what you would like to happen. We reply within 24 hours on business days, by email only. Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. Please wait for our reply and the return label before posting anything. Related pages: Refund Policy, Shipping & Delivery, Size Guide and the Help Center.
\n","visible_characters":10642,"meta_description":"Return or exchange any Plant Ink piece within 60 days, personalised plates included. We email a free return label. Steps for size, colour and print flaws.","parent":null,"published_at":"2026-11-13T23:59:23+00:00","updated_at":"2026-11-13T23:59:23+00:00"}}