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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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The form above needs two things: your order number and the email address you used at checkout. Enter both and press the button, and the page shows the current status of the order, the pieces in it and the delivery address. No account or password is needed.
\nIf you created an account at checkout, the same information is under Orders in My Account. And if the confirmation email is nowhere to be found, including the spam folder, write to support@plantink.shop with your name, the approximate date and what you ordered. We will find the order and send the details again, within 24 hours on business days.
\nA Plant Ink order is not picked from a shelf. Each piece is printed after you order it, which is why the first status you see is about printing and not about a parcel. The whole journey has two parts, and it helps to know which part you are in before reading the tracking.
\nPrinting: 1-3 business days. The plate you chose is printed onto the garment, tote, apron or mug in your size and colour, with your wording on the collector’s line if it is one of the three personalised plates. Business days are Monday to Friday. During the first 24 hours of this stage you can still cancel or change the order.
\nTransit: 7-14 business days. The parcel travels from the USA to your address in the United States, Canada, Australia or New Zealand. Delivery is free. When the parcel leaves, we send a shipping email with the tracking details, and from that point the carrier’s scans tell the story.
\nAdded together, that is an estimate of 8-17 business days from checkout to delivery. It is an estimate and not a guaranteed date. The Shipping & Delivery page has the table by country.
\nTwo sets of words appear while you wait. The first three rows below are order statuses shown by the form on this page. The rest are the kinds of updates a carrier’s tracking page shows once the parcel is moving; the exact wording differs between carriers and countries.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but the payment has not been completed or confirmed to us yet. | \nIf you believe you paid, wait a short while and look again. If it does not change, write to us before ordering a second time. | \n
| Processing | \nPayment is complete and the order is being printed. This lasts 1-3 business days. | \nRead your confirmation email once more. Changes are possible within 24 hours of ordering. | \n
| Completed | \nThe order has been printed, packed and handed over for delivery. The shipping email with tracking details has been sent. | \nFollow the parcel with the tracking details in the shipping email. | \n
| Label created or shipment information received | \nThe carrier knows about the parcel, but has not scanned it into its network yet. | \nNothing. The first movement scan usually follows. | \n
| In transit | \nThe parcel is moving between sorting centres. Scans can be days apart, especially across a border. | \nNothing, while you are inside the 7-14 business day range. | \n
| Customs or clearance | \nFor Canada, Australia and New Zealand: the parcel is passing the border. | \nNothing in most cases. If the carrier or the border agency contacts you, follow their instructions. | \n
| Out for delivery | \nThe parcel is on the local vehicle and should arrive that day. | \nMake sure someone can receive it, or that the driver has a safe place to leave it. | \n
| Delivered | \nThe carrier recorded the parcel as handed over or left at the address. | \nOpen it and check the pieces against your confirmation email. | \n
| Delivery attempted or exception | \nSomething stopped the delivery: nobody was in, the address could not be found, or the parcel was held. | \nFollow the carrier’s notice if one was left. If the reason is unclear, email us with the order number. | \n
| Cancelled or Refunded | \nThe order was cancelled, or money was sent back to you. | \nSee the Refund Policy for when the amount reaches you. | \n
Tracking is a list of scans, and a parcel is only scanned when it passes a reader. Between two sorting centres there may be no reader for days. An international parcel can leave the USA, show nothing while it travels, and reappear with a scan in the destination country. None of that means the parcel has stopped. It means it is somewhere between two readers.
\nConsider a grower in Vancouver waiting on a String of Hearts Illustration Sweatshirt. The order shows Processing for two business days, then Completed, and the shipping email arrives. The tracking page shows a label created, then a first scan the next day, and then nothing for five business days. On the sixth, a scan appears in Canada; two business days later the parcel is out for delivery. That is nine business days in transit, comfortably inside the 7-14 business day range, even though for most of a week the page looked frozen. The same pattern, with a longer quiet stretch over the ocean, is normal for Wellington or Brisbane.
\nA useful habit is to count business days from the date of the shipping email, not to count scans. While the count is at 14 or fewer, the parcel is on time by our estimate, whatever the page looks like.
\nWhen an order is delivered to somebody else, the confirmation and shipping emails still go to you, the person who ordered. The recipient hears nothing from us, so a surprise stays a surprise. You can follow the parcel with the form on this page or with the tracking details in the shipping email, and pass them on if you want the recipient to watch for the delivery. If the gift is counted back from a date, remember that the range is 1-3 business days of printing and then 7-14 business days in transit, and that we do not promise a delivery date. Should the recipient be away when the parcel arrives, what happens next depends on the local carrier, and the notice it leaves will say where the parcel is held.
\nAn order with several pieces is usually sent as one parcel. When pieces are finished at different times, for instance a mug and a hoodie, they may travel separately. You then receive one shipping email per parcel, each with its own tracking details, and the two parcels can arrive on different days. The form on this page shows the order as a whole; the shipping emails show each parcel. If one piece has arrived and you have no shipping email for the rest, look in the spam folder and then write to us.
\nIf tracking has not moved or the parcel seems late, email us and we will help. Write to support@plantink.shop with the order number and what the tracking page shows at the moment, such as the last scan and its date. We look at the parcel’s history from our side and reply within 24 hours on business days with what we found and what happens next.
\nBefore you write, three quick checks often settle it. Is the delivery address in the confirmation email correct, down to the unit number and postcode? Has a notice been left by the carrier, in the letterbox or by email or text from the carrier itself? And is the count of business days since the shipping email still within 14? If the address is wrong, tell us at once, since that changes what can be done.
\nIt happens, and it is usually resolved within a day or two. Look in the places a driver might choose to keep a parcel dry and out of sight: behind a planter, inside a porch, at a side gate, with a building manager or at a parcel locker. Ask the people you live with and the neighbours on either side. Check whether the carrier left a card or sent a message naming a collection point. Sometimes a parcel is scanned as delivered a little before it is handed over.
\nIf it has not turned up, email us with the order number and tell us what you have checked. We will take it up from there and write back within 24 hours on business days.
\nOpen the parcel and compare the contents with your confirmation email: the plate, the size, the colour and, on a personalised plate, the wording on the collector’s line. If a piece is damaged, has a print flaw or is not what you ordered, email us with the order number and a photo, and we will put it right with a replacement or a refund under our 60-day policy. Photos sent for this purpose are deleted 30 days after delivery.
\nIf everything is as ordered but the size or colour is not what you hoped, you have 60 days to return or exchange it, and we pay the return postage with a free return label. The steps are on the Returns & Exchanges Policy page. For next time, the Size Guide explains how to choose between two sizes.
\nThe form needs it. Write to us with your name, the checkout email and the date, and we will send it.
\nCheck the digits and try the other email addresses you use. If it still fails, email us.
\nNo. Printing takes 1-3 business days, and weekends do not count.
\nWe can give you the range, 7-14 business days in transit after 1-3 business days of printing. We do not promise a date.
\nOnce it has left, we cannot edit the label. Email us with the order number and we will tell you what options exist for that parcel.
\nNo. Plant Ink sells printed apparel and gifts with botanical illustrations. There are no live plants or seeds in any parcel.
\nWrite to support@plantink.shop with your order number and the checkout email. Tell us what the form or the tracking page shows, and we will reply within 24 hours on business days. Support is by email only. Plant Ink, 10835 Flying Nell Ct, Las Vegas, NV 89141, US. Other pages that may help: Shipping & Delivery, Cancel or Change an Order, FAQs and the Help Center.
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